Last updated: 29th September 2022
The Phonics School Ltd ("us", "we", or "our") operates the www.thephonicsschool.com website (hereinafter referred to as the "Service").
This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have associated with that data.
Service - is the www.thephonicsschool.com website operated by The Phonics School Ltd.
Personal Data - means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
Usage Data - is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Cookies - are small files stored on your device (computer or mobile device).
Data Processors (or Service Providers) - means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.
Data Subject (or User) - is any living individual who is using our Service and is the subject of Personal Data.
Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:
First name and last name
Address, State, County, Province, ZIP/Postal code, City
Cookies and Usage Data
Recordings of classes
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.
We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Tracking Cookies Data
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. Examples of Cookies we may use:
Session Cookies. We use Session Cookies to operate our Service.
Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
Security Cookies. We use Security Cookies for security purposes.
Use of Data
The Phonics School Ltd uses the collected data for various purposes:
To provide and maintain our Service;
To notify you about changes to our Service;
To allow you to participate in interactive features of our Service when you choose;
To provide customer support;
To gather analysis or valuable information so that we can improve our Service;
To monitor the usage of our Service;
To detect, prevent and address technical issues;
To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.
Legal Basis for Processing Personal Data under the General Data Protection Regulation (GDPR)
We need to perform a contract with you;
You have given us permission to do so as part of our annual customer consent;
The processing is in our legitimate interests and it is not overridden by your rights;
For payment processing purposes;
To comply with the law.
Retention of Data
The Phonics School Ltd will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.
We may enter into agreements and other arrangements with one or more of our business partners for services related to our business, including, among other services, delivering classes, encouraging independent learning with the allocation of e-books and games, customer support, customer feedback, name and address verification, email distribution, market research, promotions management and payment processing, and in connection with such services, we may provide our business partners with any information, including Usage Data and Personal Data, required by our business partners in order to perform their services.
We may also share Usage Data and your Personal Data with one or more of our business partners for the purpose of providing you with information relating to products and services that may be of interest to you, and you may be contacted by us or by our business partners to both describe and offer such products or services. In each instance, we will take efforts to ensure that your privacy is respected and that all Usage Data and Personal Data are protected.
Business partners used by The Phonics School Ltd as part of our core service provision include, but are not exclusive to:
Pearson’s Active Learn Primary. For more information on the privacy practices of Pearson’s Active Learn Primary, please visit their privacy web page: https://www.pearson.com/uk/pearson-privacy-and-you/privacy-policy/digital-learning-services-privacy-policy.html
Zoom’s Educational Platform. For more information on the privacy practices of Zoom, please visit their privacy web page: https://zoom.us/legal
Wix Website Builder and Ascend Marketing Platform. For more information on the privacy practices of Wix, please visit: https://www.wix.com/about/privacy
Transfer of Data
Your information, including Personal Data, may be transferred to - and maintained on - computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside the United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United Kingdom and process it there.
Disclosure of Data
Disclosure for Law Enforcement
Under certain circumstances, The Phonics School Ltd may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
The Phonics School Ltd may disclose your Personal Data in the good faith belief that such action is necessary to:
To comply with a legal obligation
To protect and defend the rights or property of The Phonics School Ltd
To prevent or investigate possible wrongdoing in connection with the Service
To protect the personal safety of users of the Service or the public
To protect against legal liability
Security of Data
The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
We ask that you carefully review your account and immediately report any unexpected activity to us and to your issuing bank or credit card company. We also ask that you take measures to help protect information in your account, including the following:
Install the most recent security updates and antivirus software on your computers in order to resist malware and viruses;
Frequently reset email account passwords;
Use passwords with sufficient length and character diversity;
Refrain from using the same password on more than one site;
Do not share your passwords with others;
Be sure to actively sign-off from websites to prevent open sessions that may be accessed by others – particularly on shared or public computers.
Your Data Protection Rights under the General Data Protection Regulation (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. The Phonics School Ltd aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data.
In certain circumstances, you have the following data protection rights:
The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
The right to object. You have the right to object to our processing of your Personal Data.
The right of restriction. You have the right to request that we restrict the processing of your personal information.
The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
The right to withdraw consent. You also have the right to withdraw your consent at any time where The Phonics School Ltd relied on your consent to process your personal information.
Please note we may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
We may employ third party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may use third-party Service Providers to monitor and analyse the use of our Service.
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.
For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en
PayPal / Braintree
Links to Other Sites
One of our key priorities is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
Our Service addresses people under the age of 18 ("Children"). In order to provide our service we may need to collect personally identifiable information from children using our service. This Personal Data may include, but is not limited to:
Child’s date of birth
We will only ever request the child’s Personal Data with consent from the child’s parent or guardian. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.